Online resume · Taipei, Taiwan

Benjie Wong Gorio

SEO & Digital Marketing · Customer Service Operations

Technical SEO · GEO/AEO · Team Leadership · Customer Experience · Data Processing

Taiwan ARC holder — eligible to work in Taiwan. Open to on-site/hybrid roles across Taiwan (preferably Taipei, New Taipei, Taoyuan or Taichung) and remote roles worldwide

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20+years of professional experience
12years in SEO & digital marketing
9years in customer service & BPO operations
70+employee center led as acting Operations Manager

About

20+ years across two careers — search marketing and customer service operations. I'm open to roles in either field — remote worldwide, or on-site/hybrid anywhere in Taiwan (preferably Taipei, New Taipei, Taoyuan or Taichung).

SEO & Digital Marketing

2014 – 2026 · SEO Vendor · United Brokers Inc.

Twelve years at SEO Vendor (2014–2026), including 8+ years as SEO Project Manager, plus digital-marketing leadership at United Brokers Inc. in Taipei. Covers technical SEO, keyword and entity research, link-building QA and GEO/AEO optimization for AI search.

SEO Project Manager for 8+ years: deliverables, scheduling, reporting, client meetings
Technical SEO, keyword and entity research, link-building QA
GEO / AEO optimization for AI search visibility
Rank and traffic analysis against KPIs; weekly and monthly reports
Content publishing on WordPress, Shopify, Wix and Squarespace
Social media management

Semrush · Ahrefs · GA4 · Search Console · WordPress · ChatGPT · Gemini

Customer Service & Operations

2004 – 2013 · SiTEL (BPO) · plus 2023 – 2026 data processing

Nine years in BPO customer service at SiTEL supporting major North American accounts, rising from Tier 1 and Tier 2 technical support to Team Leader, Escalation Coach and Team Manager, and acting as Operations Manager for a 70+ employee center. Most recently led a data-processing team in Taipei.

Acting Operations Manager (OIC) for a 70+ employee customer service center
Team Manager, Escalation Coach and Team Leader on AT&T/BellSouth, RCN and Horizon BCBS of New Jersey accounts
Service level, AHT, attendance and quality management; coaching and action plans
Tier 1 & Tier 2 technical support, billing and customer retention (Web.com)
Weekly business reviews with corporate and client updates
Data-processing team lead: accuracy checks, documentation training, client records

Salesforce · Avaya · SugarCRM · Microsoft 365 · Google Workspace

Experience

Sep 2025 – Oct 2026

SEO Project Analyst (part-time)

SEO Vendor · Remote, Taipei, Taiwan

Ran keyword and entity research to shape on-page, content and link strategies for client websites.
Implemented technical SEO fixes in site back ends using industry-standard tools and basic HTML/CSS/JavaScript.
Recommended and applied GEO/AEO optimizations to improve brand visibility in AI search answers.
Analyzed rankings and traffic per project, investigated under-performance and kept KPIs on or above target.
Defined link-building requirements, quality-checked built links, and published and optimized client blog articles.
Briefed the team on Google algorithm updates and produced weekly strategy reports.

Jul 2023 – Jun 2026

Data Processing Manager & Digital Marketing Manager

United Brokers Inc. (漣樺企業有限公司) · Taipei, Taiwan

Managed the collection and processing of client information and led the data-entry / case-processing team.
Trained staff on procedures and documentation standards; reviewed applications for missing, inconsistent or incorrect details before submission.
Maintained accurate client records in company systems.
Led digital marketing: keyword research, technical SEO and site updates, link QA and performance troubleshooting.
Managed the company's social media and delivered weekly strategy and progress reports to management.

Nov 2016 – Mar 2025

SEO Project Manager

SEO Vendor · Remote, Taipei, Taiwan

Owned client SEO deliverables end to end, from audit and strategy through on-site implementation and reporting.
Assigned and scheduled tasks for team members and monitored project timelines.
Built weekly and monthly performance reports and evaluated strategy results against KPIs.
Kept the team current on Google updates and best practices.
Answered client questions and attended monthly business meetings with clients.

Jul 2014 – Nov 2016

SEO Project Analyst

SEO Vendor · Remote, Taipei, Taiwan

Optimized client websites from the back end using approved tools and basic coding.
Specified link-building requirements and quality-checked delivered links.
Analyzed rankings and traffic, diagnosed poor performance and recommended fixes.
Shared Google update briefings with the team and prepared weekly strategy reports.

Feb 2010 – Nov 2013

Team Manager / Officer-in-Charge to the Operations Manager

SiTEL Corp. Philippines · Baguio City, Philippines Horizon Blue Cross Blue Shield of New Jersey account

Managed team and account attendance, hourly service-level and AHT performance, and same-shift closure of service-request tickets.
Coached agents after every monitoring session and followed up on weekly team and individual action plans.
Joined calibration sessions with the U.S. sister site (Asheville) and rolled out process updates.
Acted as Operations Manager (OIC) for a 70+ employee customer service center when required: weekly business reviews with corporate, staffing calls, client updates, and point person for production-floor outages.

Mar 2007 – Feb 2010

Escalation Coach / Team Manager / Team Leader

SiTEL Corp. Philippines · Baguio City, Philippines RCN Corporation account — cable, high-speed internet, voice & video

Managed supervisor and agent performance; submitted daily, weekly and monthly escalation reports to Operations Managers and the client.
Identified top call drivers and recommended process improvements.
Coached new-hire and bottom-performing agents on communication (pronunciation, comprehension, conversation) and technical skills.
Served as scheduled Point of Contact: control-desk coverage, AHT monitoring, IT escalation and floor compliance.

Jun 2004 – Mar 2007

Earlier roles — Billing Representative · Production & Transition Team Manager · Tier 2 Product Specialist · Technical Support Representative

SiTEL Corp. Philippines · Baguio City, Philippines AT&T (formerly BellSouth) and Web.com accounts

Web.com: updated and cancelled customer accounts, transferred and added domains, and retained customers through upsell and save offers.
AT&T/BellSouth: trained transition and production agents on communication and technical skills and coached bottom performers.
Tier 2 escalation and call-back team for DSL internet troubleshooting; supported agents on live calls.
Started as an inbound technical support representative for internet connectivity and email setup.

Selected SEO results

Organic search results from SEO Vendor client campaigns across food & beverage, home services and finance.

Food & Beverage · e-commerce

Holy Grail Steak Co.

19,017: organic visits / month
7,012: ranking keywords

Food & Beverage · meal delivery

MaxFit Meals

2,409: organic visits / month
2,632: ranking keywords

Home services · local SEO

Austin Roofing & Construction

2,957: organic visits / month
1,575: ranking keywords

Food & Beverage · consumer brand

Halo Top

#1–2: Google positions
10: tracked keywords, e.g. “keto ice cream flavors”

Food & Beverage · gluten-free brand

BFree

#1–2: Google positions
10: lactose / gluten-intolerance keywords

Home services · local SEO

Bert Roofing Inc. (Dallas)

#1–2: for “roof repair Dallas” terms

Home services · local SEO

Atlanta Roofing Specialists

#1: on 5 tracked keywords
256: visits / month from top term

Finance

Financial advisor

+400%: organic rankings

Finance

Financial services company

+300%: organic keyword traffic

Professional services

Business consultant

500+: keywords ranked
$20–40: per-click value of ranked terms

Results from SEO Vendor client campaigns delivered by the SEO team I worked in. Figures are from SEO Vendor case-study reports (captured around early 2023).

Core skills

Customer service & BPO operations
Team leadership, coaching & training
SLA, AHT & quality management
Escalation handling (Tier 1 & 2)
Client communication & business reviews
Data processing & quality control
Technical SEO & on-page optimization
Keyword & entity research
GEO / AEO (AI search visibility)
Link-building QA
Rank & traffic analysis, KPI reporting
Project management & reporting

Languages

EnglishFluent
Tagalog (Filipino)Native
IlocanoConversational
Mandarin ChineseBasic
CantoneseBasic

Tools

SEO & analytics: Semrush, Ahrefs, Google Analytics (GA4), Google Search Console, Internet Business Promoter
CMS: WordPress, Shopify, Wix, Squarespace
AI tools: ChatGPT, Google Gemini, Google Flow, Meta AI
Web & code: HTML, CSS, JavaScript (basic); VS Code, Sublime Text, Brackets, IntelliJ
CRM & telephony: Salesforce, Avaya, SugarCRM
Business & collaboration: Microsoft 365 (Word, Excel, PowerPoint, Outlook), Google Workspace, Zoom, Teams, Skype, Discord, AnyDesk
Design: Canva; Adobe Photoshop, Illustrator, Premiere Pro, After Effects (basic); Acrobat

Education & training

Saint Louis University, Baguio City, Philippines 1995 – 1999
B.S. Electronics & Communication Engineering coursework — 121 units completed
Search Engine Optimization training, Taipei, Taiwan 2014
Basic PC Troubleshooting, Informatics, Baguio City, Philippines 2001

Frequently asked questions

Who is Benjie Wong Gorio?

Benjie Wong Gorio is an SEO and digital marketing professional and customer service operations leader based in Taipei, Taiwan. He has 12 years of SEO experience at SEO Vendor (2014–2026), including 8+ years as SEO Project Manager, and 9 years in BPO customer service at SiTEL, where he acted as Operations Manager for a 70+ employee customer service center.

What roles is Benjie open to?

SEO and digital marketing roles from specialist to SEO project manager, customer service roles from specialist to team lead, supervisor or operations manager, and virtual assistant roles. He is available for remote work worldwide and for on-site or hybrid English-speaking roles anywhere in Taiwan, preferably in Taipei, New Taipei, Taoyuan or Taichung.

Is Benjie eligible to work in Taiwan?

Yes. Benjie holds a Taiwan Alien Resident Certificate (ARC) and is eligible to work in Taiwan.

What GEO and AEO experience does Benjie have?

At SEO Vendor (2025–2026) Benjie ran entity research and recommended and implemented GEO (generative engine optimization) and AEO (answer engine optimization) changes to improve client visibility in AI search answers, alongside technical SEO, keyword research and link-building quality control.

What customer service experience does Benjie have?

Nine years at SiTEL Philippines (2004–2013) on North American accounts including AT&T/BellSouth, RCN, Horizon Blue Cross Blue Shield of New Jersey and Web.com: Tier 1 and Tier 2 technical support, billing and retention, Team Leader, Escalation Coach, Team Manager and acting Operations Manager, managing service level, AHT, quality and coaching. He has used Salesforce, Avaya and SugarCRM.

What languages does Benjie speak?

English (fluent), Tagalog (native), Ilocano (conversational), and basic Mandarin Chinese and Cantonese.

How can I contact Benjie?

Email benjie@intensityweb.com, message him on LinkedIn (linkedin.com/in/benjie-gorio) or WhatsApp +886 930 132 756.

Resume downloads

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Let's talk

Open to SEO, digital marketing, customer-service leadership and virtual-assistant roles — remote worldwide, or on-site/hybrid anywhere in Taiwan — preferably Taipei, New Taipei, Taoyuan or Taichung.

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